Privacy Policy

‍

At ForwardTrades, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when using our website and services.

‍

1. Information We Collect

1.1 Personal Information

We may collect the following personal information from you when you use our services:

• Name
• Email Address
• Phone Number
• Company Name
• Financial Information (e.g., bank details, credit history)
• Any other information you voluntarily provide through our forms, emails, or other communication channels.

‍

1.2 Non-Personal Information

We may also collect non-personal information automatically when you interact with our website, including:

• IP Address
• Browser Type and Version
• Operating System
• Referring Website
• Pages You Visit
• Time and Date of Access
• Other similar data used to analyze and improve our services.

‍

2. How We Use Your Information

2.1 Providing Services

We use your personal information to:

• Facilitate the financial services you request, such as issuing Letters of Credit, Bank Guarantees, and other trade finance instruments.
• Communicate with you about your transactions and provide customer support.
• Ensure compliance with legal and regulatory requirements.

2.2 Improving Our Services

We may use non-personal information to:

• Analyze how our website and services are used.
• Enhance the user experience by customizing content and improving our offerings.
• Monitor the effectiveness of our marketing campaigns.

2.3 Marketing Communications

With your consent, we may use your personal information to send you promotional materials, updates, and offers related to our services. You can opt-out of receiving these communications at any time by following the unsubscribe instructions in our emails.

‍

3. How We Share Your Information

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing our services. These providers are obligated to keep your information confidential and secure.

3.2 Legal Compliance

We may disclose your information if required to do so by law, or if we believe such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of ForwardTrades.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of our users or the public.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring company as part of the transaction.

‍

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

‍

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer needed, we will securely delete or anonymize it.

‍

6. Your Rights

6.1 Access and Correction

You have the right to access and correct any personal information we hold about you. If you wish to exercise this right, please contact us using the information provided below.

6.2 Deletion

You have the right to request the deletion of your personal information, subject to certain legal exceptions. We will comply with your request where possible, but please note that we may be required to retain certain information for legal or administrative purposes.

6.3 Objection to Processing

You have the right to object to the processing of your personal information in certain circumstances. If you wish to object, please contact us with your concerns.

6.4 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. We will provide this to you upon request, subject to applicable laws and regulations.

‍

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, analyze site traffic, and improve our services.

7.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled in our systems.
• Performance Cookies: These cookies collect information about how visitors use our website, allowing us to improve its performance.
• Functionality Cookies: These cookies remember choices you make, such as language preferences, to provide a more personalized experience.
• Marketing Cookies: These cookies track your browsing activity to deliver targeted advertising.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

‍

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the "Effective Date" at the top of this page.

‍

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

‍